Privacy Policy

Effective Date: 1Jan, 2025

Last Updated: 2July, 2026

1. Introduction

Freelance Pass ('we', 'our', or 'us') is committed to protecting the privacy and personal data of all individuals who visit our website or engage with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection regulations, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ('UAE PDPL').

2. Information We Collect

We may collect the following types of personal information:

• Contact details: full name, email address, phone number
• Enquiry details: business activity, service interest, timeline preference
• Technical data: IP address, browser type, pages visited, time on site (collected via cookies and analytics tools)
• Communication records: messages, emails, and WhatsApp conversations with our team

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide our consultancy services
• Process and manage your freelance business or residency application
• Send relevant service updates, reminders, and follow-up communications
• Improve our website experience and marketing effectiveness
• Comply with applicable legal and regulatory obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse site traffic. We use Google Analytics and Google Ads conversion tracking, which collect anonymous data on user behaviour. By continuing to use our website, you consent to our use of cookies. You may disable cookies via your browser settings at any time, though this may affect certain website functionality.

5. Google Ads Data Disclosure

We use Google Ads to promote our services. Google may use cookies or device identifiers to show our advertisements across Google's partner network. We do not share any personally identifiable information directly with Google Ads. For more information on how Google handles your data, please visit: https://policies.google.com/privacy

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• UAE free zone authorities and government bodies, as required to process your application
• Trusted third-party service providers (e.g. banking partners, IT service providers) operating under confidentiality obligations
• Legal or regulatory authorities if required by UAE law

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Application records are typically retained for a minimum of five (5) years in accordance with UAE regulatory requirements.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at info@freelancepass.com

9. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. All online enquiry forms are secured via SSL encryption.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated 'Last Updated' date. Continued use of our website following any updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Freelance Pass  |  Address: The Exchange Tower, Floor 25, Office 2510, Business Bay, Dubai.

Email: info@freelancepass.com  |  Phone: +971 50 885 0163